Customer Success Account Mgmt

• Build and maintain strong relationships with customer stakeholders and executive leaders.
• Drive adoption and value realization of Microsoft cloud solutions.
• Develop and execute customer success plans aligned to business objectives.
• Lead delivery programs and coordinate Microsoft and partner teams to achieve customer outcomes.
• Monitor customer health, identify risks, and provide strategic and technical guidance.

Required Qualifications

• Bachelor's degree in Business, IT, Computer Science, or a related field.
• 6+ years of experience in Customer Success, Solution Delivery, Consulting, Program Management, or a similar customer-facing role.
• Experience working with enterprise customers and cloud technologies.
• Strong stakeholder management and customer engagement skills.

Preferred Qualifications

• 10+ years of experience in Customer Success, Solution Delivery, Consulting, or Program Management.
• Microsoft Azure, Microsoft 365, or equivalent cloud certifications.
• ITIL, PMP, Prosci, or similar professional certifications.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.