Customer Success Manager, Vietnam

Key Responsibilities

Signature Success Roadmap: Own and execute an effective success plan roadmap, leveraging Salesforce Signature resources to drive business value realization. Strategic Leadership: Lead a matrixed team of Success Architects and Specialists. Host daily stand-ups and weekly governance calls to resolve complex multi-cloud challenges. Technical Consulting: Act as a digital strategy thought leader, aligning Salesforce’s multi-cloud capabilities (Sales & Service Cloud) with the customer’s specific P&L goals and industry domain. Stakeholder Alignment: Obtain buy-in from C-suite executives, implementation partners, and internal product teams to ensure seamless program delivery. Growth & Retention: Drive "Adoption, Performance, and Engagement" to prevent attrition and identify opportunities for additional Salesforce capabilities. Foundational

Requirements

& Skills Language Proficiency: Professional fluency in Vietnamese is required to lead workshops, governance calls, and strategic sessions with our Vietnam customer base. Experienced business professional, preferably with 3+ years relevant industry expertise in Customer Success, SaaS platform use, or related fields. Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. Possess industry-relevant expertise and begin honing skills in a relevant functio