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Private Full Time

Customer Success Specialist

Vyapar Bangalore, Karnataka, India
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Experience
Not specified
Qualification
Review official listing
Posted
28 Apr 2025
Closing date
Check source
Salary
Not disclosed

Job information

About this opportunity

Employer: Vyapar | Original listing

Quick summary

Vyapar Bangalore, Karnataka, India Customer Success Not specified

About Vyapar

We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter.

Responsibilities

  • Contact the potential leads assigned and inform them about the product and the services provided.
  • Generate Leads for various in house processes.
  • Answer questions about products and services of the company.
  • Ask questions to understand customer requirements and help them remain active on the platform.
  • Make timely follow ups and hand hold the customer in completing the onboarding.
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
  • Follow established processes and procedures to maintain service quality.
  • Go the “extra mile” to meet the assigned targets.
Desired Skills and Requirements:
  • Exp - 1 to 4 years or Freshers can also apply (2023 pass out)
  • Any Graduate
  • Proven experience in a customer support role.
  • Proficient in relevant computer applications
  • Having accounting knowledge is a plus.
  • Excellent communication and active listening skills.
Languages : English & Hindi
Other Mandates: Office-based work, regular use of computer systems and communication tools.

Listing details

Employer
Vyapar
Location
Bangalore, Karnataka, India
Structured address
Bangalore, Karnataka, IN
Category
Customer Success
Base salary
Not disclosed
Valid through
Check official source
Reference
45235
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