Customer Success Specialist - SaaS

About Huzzle

At Huzzle, we connect exceptional talent with exciting opportunities at leading companies across the UK, US, Canada, Europe, and Australia. We work with fast-growing startups, digital agencies, SaaS businesses, and tech-enabled companies across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we connect you directly with innovative companies, where you become an integral part of their team.

Job Type Full-time

Job Summary 

We are seeking a high-energy, proactive Customer Success Specialist to join a fast-growing US-based SaaS company serving the restoration industry. This is not a passive support role—you will be the engine that drives account activation and prevents churn for a platform that helps businesses get paid faster. If you are a disciplined communicator who thrives on high-volume outreach and takes immediate action the moment a lead signs up, this is the perfect opportunity to build your career in a remote, growth-stage environment.

Key Responsibilities

• Respond to new trial signups within 5 minutes to ensure immediate engagement.
• Manage a high-volume outbound schedule, performing 30+ calls daily to trial users and inactive accounts.
• Own the onboarding funnel by scheduling at least 4 training sessions and completing 2+ live sessions daily.
• Guide new users through platform setup within their first 72 hours to ensure long-term retention.
• Proactively monitor account health to identify and intervene with at-risk users before they churn.
• Maintain perfect CRM hygiene by logging every interaction and update within HubSpot.
• Actively drive accounts toward activation and expansion while collecting daily customer testimonials.

Requirements

• Proven experience in a high-volume outbound calling environment (30+ calls/day).
• Previous experience in Customer Success, SaaS onboarding, or Sales Development (SDR).
• A "speed-to-action" mindset with the ability to work independently without micromanagement.
• Exceptional discipline in CRM management (HubSpot experience is a significant advantage).
• Ability to troubleshoot technical software issues and guide non-technical users through setup.
• Availability to work during US Pacific Standard Time (PST) hours.
• 3+ years of experience in a B2B SaaS environment.
• Demonstrated track record of managing and converting trial users to paid accounts.
• Familiarity with the restoration industry or franchise models (e.g., SERVPRO).

Benefits

💰 Competitive compensation with room for growth
🎯 Performance-based bonuses linked to client retention, account growth, and referrals
🚀 Join a fast-growing company focused on delivering measurable results and exceptional client experiences
📚Continuous development through professional mentorship