External Workforce Management Process Specialist | Novartis

About the Role

Key Responsibilities

Provide expert guidance on external workforce processes, policies, and operational standards. Perform regular reviews to ensure adherence to established procedures and controls. Monitor activities and identify process gaps, risks, and non-compliance cases. Serve as the escalation point for SAP Fieldglass system and process issues. Support defect resolution, standard enhancements, and change requests within Fieldglass. Coordinate with advanced support teams to resolve complex system incidents. Deliver reporting and analytics to support operational decision-making and process improvements. Develop and maintain knowledge resources, training materials, and user guidance. Provide direct support to countries without dedicated local support resources. Essential

Requirements

Bachelor's degree or equivalent professional experience in human resources, operations, or a related field. Experience supporting or administering SAP Fieldglass processes and solutions. Strong understanding of operational processes, controls, and service delivery principles. Ability to analyze data, identify trends, and translate insights into actions. Excellent problem-solving skills with a proactive and customer-focused mindset. Professional English communication skills, both written and spoken Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits

and Rewards: Learn about all the ways we’ll help you thrive personally and professionally. Read our handbook (PDF 30 MB) Division People & Organization Business Unit Human Resources Location India Site Hyderabad (Office) Company / Legal Entity IN10 (FCRS = IN010) Novartis Healthcare Private Limited Functional Area Human Resources Job Type Full time Employment Type Regular Shift Work No Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Human Resources People & Organization India Job ID REQ-10084470 External Workforce Management Process Specialist Apply to Job Job ID REQ-10084470 External Workforce Management Process Specialist Apply to Job Share Post Share Whatsapp Linkedin Email Print Save