G7 Customer Support Senior Executive Job Details | PayU Payments

Description

: Customer Service Senior Executive( AM / TL ) Location: Mumbai Position Overview: We are seeking a highly skilled and experienced Customer Service Senior Executive to join our dynamic team in the fintech credit business. The ideal candidate will have a strong background in email process handling, back-office operations, and stakeholder management. This role requires excellent communication skills, advanced Excel proficiency, and a deep understanding of RBI regulations, credit information bureaus, and related fields. The candidate should be a self-starter with prior experience in fintech startups, NBFCs, or the banking industry and must be capable of managing a team of 5-6 people.

Key Responsibilities

: - Oversee and manage email-based customer service processes and back-office operations. - Lead a team of 5-6 customer service executives, ensuring high performance and adherence to SLAs. - Act as a subject matter expert (SME) in customer service operations, providing guidance and support to the team. - Handle escalations and complex customer queries with professionalism and efficiency. - Collaborate with internal and external stakeholders to resolve issues and improve processes. - Having some exposure and knowledge in RBI regulations, credit bureau guidelines, and other relevant standards. - Generate reports & Maintain data base using advanced Excel to track performance and identify areas for improvement. - Maintain a high level of individual contribution while managing team responsibilities.

Qualifications

and Skills: - Minimum educational qualification: 3-year graduate degree. - 3-5 years of experience in customer service, with at least 2 years in team handling and stakeholder management. - Strong exposure to fintech startups, NBFCs, or the banking industry. - Excellent verbal and written communication skills in English. - Advanced proficiency in Excel and MS Office tools. - knowledge of RBI regulations, credit information bureaus, and related fields. - Ability to work in a fast-paced, dynamic environment and handle high-pressure situations. - Self-starter with strong problem-solving and decision-making skills. Good to have • Previous experience in NBFC/Fintech CS operations function • Exposure in Social media grievance handling end to end • Understanding of Bureau reporting and CIC Grievance redressal exposure in fintech/NBFC environment • Strong Excel, MS office , PPT skill Apply now » Find similar jobs: . Copyright 2025 PayU. All rights reserved / Privacy / Terms of use × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider

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