Key Account Manager

Context & Environment

Zimbabwe has gone through a time o f extr a o rdi nary socio-economic and p o li tical changes . Zimbabwe’s economy is stabilizing after economic and currency volatility challenges. Several mines remain under UN and US sanctions, giving rise for a focused need to develop new business to drive our growth ambition in the B2B segment.The country has witnessed growth in Chinese business (Mining, Agriculture & Transport) entrants and the discovery of new commercial mineral resources such as Lithium. Transport and Agriculture also remain good potential growth segments for further development. The market is characterised by poor compliance appetite as coping/ mitigating strategies to market volatilities by way of statutory instruments regulating business and political contexts.Prospection and new business development will unlock the desired growth momentum. Nevertheless, TEMZ aims to be the market leader in lubricants and to grow its bulk fuel sales to General Tarde and Mining customers in a highly competitive environment. The market currently has limited barriers to entry for competition in both Lubricants and Fuels.It is a high supplier growth rate and diminishing margins in pursuit of volumes by many competitors. Customers no longer favour long-term contracts

Activities

General Trade, Mines & Lubricants: Prepare, p resent and ensure execut i on of the sales budgets and an y subsequent business rev i ews for General Trade Mines & Lubricants busine ss lines. Ensure pric i ng , re ba tes and serv i ces are effect i vely managed leading to profitab le and sustainab l e margins cons id e r ing all costs associated with custome rs. Ensure the overall profitab i li ty of the assigned seg ments in line with b ud get plan a s well as excellent customer serv i ce .M ake sure custome r s’ pa y ment condit i ons and credi t risk are adhered to, supporting this through regular account reconciliation and customer visits. Ensure al l ap pro p riate tenders and business opportunities are timely respon de d to including quotations and prospecting. Ensure p l anning and execution of General Trade, Mines & Lubricants custome rs ' v i s i t and relevant partici pation of management.All vis i t re p orts mu st be linke d to Salsa and client objectives uploaded into Salsa. In vestigate opportunities for business d evelopment, prod uct deve l opment and market development w ithin the General Trade Mines & Lubricants section w ith focus on sales, sales recovery, margin growth and specialty lubricants. Implement General Trade, Mines & Lubricants str at eg i c roadmap for s al es , mar ke t i ng in assigned portfolio managing credit risk, compliance, and profitable sales pricing for the company.De v e l op General Trade, Mines & Lubricants sa l es to ac hieve sustained g ro wth of volumes and revenues as fo recaste d in Lon g Term Plan in portfolio. Ensure customer d elive ri es are p lanned and followed up for timeous de li v ery and B2B custome r satisfaction . Including account management for quotes, pricing, delivery planning, credit and debit notes.Ensure effec tiv e communication w i th custome r s and ens ure custome rs ge t the b est service from the company supported by Analysis of profitability by customer & proposal of actions for improvement in the portfolio. Conduct periodic inventory of fixed asset installations at customer sites, in respect of TotalEnergies quality & safety standards and compliance. Prepare Investment Profitability Analysis for a ll ten d e r s and In vestments when applicable.Ensure all stakeholders requiring training receive appropriate technical training (customers, distributors, network staff, station attendants, B2B staff) for lubricants and fuels. Communicate and handle all product complaints at customer level and liaise with product Support Technical Team for lubricants as well as Operations on fuels. Responsible to track any product trial, take oil samples, interpret oil sample reports, discuss & feedback to mine engineers & maintenance, request dispensing equipment etc in assigned portfolio.Grow customer base in Fuels and Lubricants with a focus on quality sustainable business as set by hierarchy from time to time. Mo nitor credit ri sk by custome rs and ad just credit terms ac co rdin g l y and w ithin the context of the operating en v ironment, opportunity and company strategy, Analyze monthly profitability by customer and product lines in portfolio. Propose and adjust for the same in line with Company objective set for the year or period. ​ Ensure timely credit control follow up and on time collections for DMA/DSO management of all assigned and onboarded customers

Candidate Profile

A Business / Engineering Degree with 3 - 5 years’ experience gained in oil and gas marketing or comparable business environment. Must be good with financials, numbers and critical statistics analysis. Speaking multiple languages is a clear advantage.Knowledge and application of people management, development and negotiating skills as well as good interpersonal skills. Knowledge and application of accounting and Finance principles for deal models, Applied sales management, negotiation and conflict resolution. Must have the Ability to work under pressure and with diverse business models and limited supervision ​ ​

Additional Information

Scope Responsible for all Stock Management functions in the fuel and lubes depots, including 3 rd party facilities especially NOIC reconciliations and consignment stocks Ensure reliable monitoring of inventory movements (goods received & issued) and physical stocks in the various depots of the subsidiary. Responsible for monitoring production orders Responsible for monitoring Priority controls HSE Responsible for HSE roles in the depot as assigned by the Depot Manager or Logistics Manager Integrity Responsible for accurate and timely reporting of company stocks (lubricants, fuel) Responsible for implementation proper controls of stock management and company assets