Product Support Intern

Product Support Intern

We are looking for a proactive, customer-focused, and detail-oriented Product Support Intern to join our team. In this role, you will support the implementation, onboarding, and adoption of our software solutions while assisting customers with product-related queries. You will work closely with the Product, Support, and Development teams to ensure a smooth customer experience and gain hands-on exposure to SaaS products and customer support processes.

Key Responsibilities
• Assist in the implementation and onboarding of new customers.
• Understand customer requirements and help configure the application under the guidance of senior team members.
• Support customers during the implementation process to ensure successful product adoption.
• Respond to customer queries via phone, email, chat, or ticketing systems.
• Troubleshoot basic product issues and escalate complex cases to the appropriate teams.
• Coordinate with Product, Development, and QA teams to resolve customer issues.
• Document customer interactions, implementation activities, issues, and resolutions accurately.
• Assist in creating and updating user guides, FAQs, and support documentation.
• Collect customer feedback and share insights to help improve the product and customer experience.
• Ensure a high level of customer satisfaction through timely and professional support.
• Be willing to travel domestically or internationally, if required, for customer onboarding or training.

Required Skills & Qualifications
• Bachelor's degree (completed or currently pursuing) in any discipline.
• Strong interest in customer support, software implementation, or SaaS products.
• Good analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and presentation skills.
• Willingness to learn new technologies and business processes.
• Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
• Ability to work both independently and collaboratively as part of a team.

Preferred (Optional):
• Familiarity with SaaS applications, CRM tools, or ticketing systems is an advantage.
• Internship, academic project, or certification related to software, customer support, or IT is a plus.