Renewals Specialist

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Renewals Team focuses on facilitating contract renewals at Stripe. We partner with sales on the administrative and analytical aspects of a renewal, including identifying upcoming renewals, determining historical consumption and pricing, positioning value, surfacing upsell/cross-sell opportunities and helping close deals.

What you’ll do

The Renewals Specialist will partner with AE’s, sales management, Customer Success and internal partners to retain and expand user revenue. The successful candidate will work with their sales team to produce and present compelling customer proposals, ensuring that large contracts are renewed on-time and quoted accurately. We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguity, operating in a fast-growing environment, and solving problems with limited oversight. The ideal candidate will demonstrate that they can or have partnered closely with cross-functional teams, deliver tasks, project manage complex initiatives and make data-driven decisions. Our ideal candidates will have had experience crafting and structuring deals, and building scalable processes. 

A successful candidate will have a demonstrated ability to think strategically and analytically to identify cross-functional challenges and build consensus, within team and across functions, to execute against fluctuating volumes and complex projects. 

Responsibilities:

• Proactively manage Renewal pipelines and activity / engagement milestones
• Research user purchase and renewal history and make recommendations based on prior activity
• Manage KPIs relating to Renewal coverage scope by segment / region
• Gather requirements from Sales and User account signals for renewal, expansion and upsell opportunities
• Assist with complex quote creation to allow Sales to focus on upsell
• Help develop and execute Stripe’s Renewals Desk strategy, in alignment with Stripe’s Sales business strategy
• Identify and optimise repeatable and scalable processes, looking to automate, re-tool, process improve and vendorise as appropriate
• Help cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment
• Report out on a regular weekly, monthly, and quarterly cadence to key stakeholders, with a strong analytical approach and crisp communication style

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of experience in Renewals, Account Management, or Customer Success ideally in a tech environment
• Proven track record in successfully owning and delivering manual and automated processes
• Strong leadership experience, including cultivating high-performance, positive team culture and developing close, cross functional partnerships
• Sound business judgment, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Experience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organisation
• Highly organised, multi-tasking skills, taking ownership and being efficient in ambiguous situations

Preferred qualifications:

• Lean Six Sigma certification, or proven experience employing the methodology
• Experience working in the financial services/payments industry