Job information
About this opportunity
Quick summary
Key Responsibilities
Provide Advanced Support: Handle and resolve complex technical issues that are escalated to the operations team within defined SLA guidelines. Troubleshooting: Diagnose and provide guidance in troubleshooting advanced issues related to API implementation across AA, FIP, and FIU, through various community channels. Community Engagement: Maintain clear, concise, and professional communication with AA ecosystem community members to ensure harmonized implementation. Documentation: Document all support activities, including issue resolution steps and community interactions, and provide dashboard support. Collaboration: Work closely with the Operations team, Support Team, Engineering, and Product teams to identify and resolve issues. Knowledge Management: Contribute to the knowledge base by creating and updating technical articles and FAQs. Training and Mentoring: Provide guidance and training to Operation Analysts to enhance their technical skills. Incident Management: Participate in incident management and root cause analysis for critical issues for Sahamati internal processes and services. Continuous Improvement: Identify and suggest improvements in processes, tools, and products to enhance support efficiency and customer satisfaction.
Qualifications
Education: A bachelor’s degree or more, or a related field or equivalent work experience. Experience: Minimum of 4-6 years in a technical support role, preferably in a Level 2 capacity. Technical Skills: Proficiency in troubleshooting and resolving issues related to (AA) API implementation. Tools: Experience with support ticketing systems (e.g., ZohoDesk, ServiceNow) and remote support tools. Communication: Excellent verbal and written communication skills. Problem-Solving: Strong analytical and problem-solving abilities.
Preferred Qualifications
: Experience in the account aggregator ecosystem and/or familiarity with NBFC AA API Specifications
What We Offer
Competitive salary and benefits package. Opportunities for professional growth and development. A supportive and collaborative work environment. Flexible working arrangements. To Apply Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience at careers@sahamati.org.in
Listing details
- Employer
- Sahamati
- Location
- Location not specified
- Category
- Engineering
- Base salary
- Not disclosed
- Valid through
- Check official source
- Reference
- See source page