IT Operations Assistant

IT Operations Assistant

We are looking for a proactive and detail-oriented IT Operations Assistant with at least 1 year of relevant experience to support our IT Operations and Infrastructure team. The candidate will be responsible for monitoring IT operations, coordinating with technical teams, managing operational follow-ups, supporting infrastructure-related activities, and maintaining proper documentation.
The ideal candidate should have a basic understanding of IT infrastructure, good coordination skills, and the ability to independently handle day-to-day operational responsibilities while ensuring timely task completion.

Key Responsibilities

1. Monitoring and Escalation
• Monitor daily alerts through Zabbix and identify critical, recurring, or unusual issues.
• Track technical team activities and follow up on assigned tasks to ensure timely completion.
• Coordinate with relevant team members to ensure operational issues are addressed and resolved within the expected timelines.
• Assist in quality monitoring across teams and identify operational gaps.
• Prepare monitoring updates and escalate unresolved or critical issues to the concerned team.
2. IT and Infrastructure Coordination
• Coordinate internal server management and infrastructure-related activities with the technical team.
• Handle laptop procurement, maintenance follow-ups, and IT asset record management.
• Coordinate with vendors and internal teams for IT-related requirements and service requests.
• Track IT-related requests and ensure proper follow-up until closure.
• Maintain updated records of IT assets, maintenance activities, and infrastructure requirements.
3. Team Support and Coordination
• Coordinate with technical team members regarding daily operational activities, task progress, and pending assignments.
• Ensure proper communication and follow-ups between different teams.
• Prepare, update, and maintain engineer profiles (ServerAdminz resumes) based on client and project requirements.
• Assist in resource coordination and ensure timely completion of assigned operational activities.
• Maintain regular updates on team activities and report delays or concerns to the concerned stakeholders.
4. Documentation and Compliance
• Assist in preparing, maintaining, and updating ISO-related documentation.
• Maintain accurate operational records and ensure documents are readily available for audit requirements.
• Coordinate with relevant teams to collect required information and supporting documents for compliance activities.
• Prepare and maintain operational reports, trackers, and documentation.
• Ensure proper documentation of IT operations, infrastructure activities, and internal processes.

Required Skills

• Minimum 1 year of experience in IT Operations, IT Coordination, Infrastructure Support, or a related role.
• Basic understanding of IT infrastructure, server operations, and monitoring tools.
• Familiarity with monitoring tools such as Zabbix is preferred.
• Good knowledge of MS Excel, Word, and Google Workspace.
• Strong communication, coordination, and follow-up skills.
• Good organizational and documentation abilities.
• Ability to manage multiple tasks and prioritize activities effectively.
• Basic troubleshooting and problem-solving skills.
• Ability to work independently and take ownership of assigned responsibilities.
• Willingness to learn new tools, technologies, and operational processes.

Educational Qualification

• Bachelor's degree in any discipline.
• Graduates from Computer Science, Information Technology, or related disciplines are preferred.

Preferred Candidate Profile

• Candidates with at least 1 year of experience in IT Operations, Infrastructure Coordination, or Technical Support.
• Candidates who have prior experience coordinating with technical teams and handling operational follow-ups.
• Individuals with a proactive attitude, strong ownership, and attention to detail.
• Candidates capable of handling documentation, reporting, and infrastructure-related coordination.
• Ability to work in an on-site environment with discipline, accountability, and effective time management.