System Administrator

System Administrator

Job Summary

About Kott Software Private Limited

Kott Software is an ISO 9001 2015 certified software development company providing cutting-edge, client-centric enterprise business solutions. Recognized as a pioneer and leader among its peers, Kott Software serves a global clientele through its global capability centers and product support teams based in Kochi.

We are looking for a skilled and proactive System Administrator to manage, maintain, and support the company's IT infrastructure, systems, servers, and network operations. The ideal candidate should have hands-on experience in system administration, network management, troubleshooting, IT security, and infrastructure maintenance to ensure smooth and uninterrupted business operations.

Key Responsibilities
• Install, configure, maintain, and troubleshoot physical and virtual servers, desktops, laptops, printers, and other IT hardware and peripherals.
• Administer Windows Server environments and Active Directory, including user account creation, onboarding and offboarding, group policies, and access permissions.
• Monitor and maintain LAN, WAN, Wi-Fi, and VPN connectivity, including routers, switches, and firewall configurations.
• Monitor system health and performance, proactively identify and resolve issues, and minimize infrastructure downtime.
• Deploy, manage, and monitor virtualized environments on VMware and Hyper-V, including virtual machine provisioning, resource allocation, snapshots, and host maintenance.
• Administer Microsoft Azure resources, including virtual machines, storage, networking, identity and access, and cost monitoring, and support connectivity between on-premises and cloud environments.
• Apply operating system updates and security patches on a regular schedule across servers, virtual hosts, and end-user devices.
• Perform and monitor scheduled data backups of physical servers, virtual machines, and cloud workloads, test restores periodically, and support disaster recovery procedures.
• Maintain system security through endpoint protection and antivirus management, access control, and adherence to security best practices.
• Provide technical support to employees for hardware, software, network, and system-related issues, and log and resolve requests within defined timelines.
• Administer email systems, domain and DNS services, and Microsoft 365 / Office 365, including mailboxes, licenses, and security settings.
• Maintain IT asset inventory, software licenses, and up-to-date system and network documentation.
• Coordinate with vendors and service providers for IT-related purchases, maintenance contracts, and support.
• Ensure compliance with IT policies and prepare periodic reports on IT operations, incidents, and system status.

Required Skills & Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of relevant experience in System Administration or IT Infrastructure Support.
• Strong knowledge of Windows Server administration and Active Directory.
• Good understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, WAN, and VPN.
• Hands-on experience with firewall, antivirus, and endpoint security management.
• Knowledge of backup and disaster recovery solutions.
• Familiarity with Microsoft 365 / Office 365 administration.
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work independently and manage multiple IT support requirements.

Preferred Skills
• Knowledge of Linux server administration.
• Hands-on experience with virtualization platforms such as VMware or Hyper-V.
• Hands-on experience with cloud platforms, preferably Microsoft Azure.
• Knowledge of IT security practices and network monitoring tools.
• Relevant certifications such as Microsoft, CompTIA Network+, CCNA, or equivalent would be an advantage.

Key Competencies
• Technical troubleshooting and analytical skills.
• Time management and prioritization.
• Ownership and accountability.
• Effective communication and teamwork.
• Ability to handle IT support requests and resolve issues within defined timelines.